FAQ’s

How to shop at Pure Buxom.com! Please follow these steps:

1. Choose the item(s) which you would like to purchase (skirt, dress, etc).
    First select the colour(s) and then the size(s) while at the article and add the item(s) to your shopping bag. 
    Then you can choose to continue shopping or to process your order.
2. If you wish to continue shopping, repeat the process but if you wish to process the order, 
    click on ‘proceed to checkout’.
3. Check your order once you are in the shopping bag. 
    Then select your country at ‘shipping to’. Once you have entered the details,
    check that they are correct and click on proceed to checkout.
4. Do you not have an account? You can choose to register as a guest or to create an account. 
    Select your choice and click on ‘continue’. Do you already have an account? Fill in your details and click on ‘login’.
5. If you do not have an account or when you want to shop as a guest, 
    please fill in all of your personal details correctly and click on ‘continue’. If you do have an account 
    please check your details and click on ‘continue’.
6. Confirm your order. Select that you have read and accept the terms and conditions and click on ‘continue’.
7. Select a payment method: Mpesa, or PesaPal – Visa, Mastercard, American Express, Bank Transfer etc.
8. The order is placed! Thank you for your order! You will receive an email confirming your order.

If you have forgotten your password, click on Login and choose for ‘Lost Your Password?’
Please enter your email and we will send you a new password.

To find out what size you are, see our Size Guide.

The stock is maintained as efficiently as possible through our shop system. On occasion, an item may have been sold out but the stock has not immediately been updated. If this happens, we will contact you as soon as possible to discuss the options.

No, unfortunately it is not possible to combine orders or to add items to an existing order.

We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

After you place your order, you will receive an email confirming that we have received your order.

When your card will be debited is up to your credit card provider. In the rare instance that any of the items you have ordered are not available, we will contact you by email and we will refund the amount for the items which were not available.

We normally handle your order within 14 working day. If your order has not been sent yet, please contact us to ask if it is possible to cancel your order.

If you have not received a confirmation within seconds of placing your order, the following error may have occurred:

• Your provider may consider our automatic e-mails as spam and delete them automatically, so please check your spam folder.
• You made a typing error when entering your email address. 
If you have not received a confirmation from us, please contact us.

After you place your order, you will be sent an email confirming that it has been received.

When your card will be debited is up to your credit card provider. In the rare instance that any of the items you have ordered are not available, we will contact you by email and we will refund the amount for the items which were not available.

If you do not receive a confirmation within seconds of placing your order, the following error may have occurred:

• 
Your provider may consider our automatic e-mails as spam and delete them automatically, so please check your spam folder.
• You made a typing error when entering your email address.
If you have not received a confirmation from us, please contact us.

Payment via internet is as secure as internet banking. PURE BUXOM uses the same protocols and security measures that banks do.

At PURE BUXOM, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
For additional security, some credit card companies such as Visa and MasterCard have introduced a secure code. This service enhances your existing credit card against unauthorised use of prompting you for a private password every time you make a purchase at PURE BUXOM. To use this service, you must first register with the organisation that issued your card.

As soon as the financial transaction of your order has successfully been completed, we strive to ship your order within 14 working day. You will automatically receive an order confirmation via e-mail and when we ship your order with our courier, you will also receive an e-mail with the tracking code of your shipment but you can contact us for this code at any time.

Yes, of course. You can enter another delivery address when you register, such as your work address, or the address of family or friends.

No, unfortunately we are not able to deliver our parcels to post office boxes and freight forwarding addresses. The parcel will probably be declined.

No, unfortunately not. We would like to receive one address per order. 
If your order contains gifts or items that require shipping to multiple locations, we kindly ask you to place separate orders for each address.

We are unable to redirect orders to another address once your items have been dispatched from our warehouse. Therefore, please ensure you provide a suitable shipping address for the specified delivery time.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. So you will be able to view and track the status of your shipment.

All items are insured against theft and accidental damage whilst in transit from PURE BUXOM to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. We appreciate if you can inform us.

Due to the value of the goods, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Yes, of course. All articles you order from the e-shop of PURE BUXOM are covered by the Distance Selling Contract. You may return your order up to 30 days after receipt. However, after 30 days the sale is irrevocable.

Just make sure you request your exchange within 7 days of receiving your order by fill in the Return and Exchange form or send us an e-mail.

If the returned item has been received and checked, we will send you a new item as soon as possible, mostly the same day. If the item concerned is not in stock, your exchange order will automatically become a return order. Then the cost of the item, excluding shipping costs, will be refunded as soon as possible, but within no more than 30 days of return shipment.The customer is responsible for the costs of return postage. Make sure that you pay the correct postage. Any underpaid postage costs will be deducted from your refund.

The first size exchange is free (not the colour exchange); unfortunately we charge you for the shipping costs for each subsequent exchange.
The following items cannot be exchanged:

• Items not in original condition and/or packaging condition.
• Items without the special hangtag.
• Items worn/used.

We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. PURE BUXOM is not responsible for any item that is not returned in the manner set forth above.

Note: PURE BUXOM does not accept liability for returned goods. Pack and seal your return securely, in the original package if possible. It is recommended that you ship your return via a forwarder who will provide your package with a tracking number to ensure that it does not get lost.
 

If the returned item has been received and checked, the cost of the item, excluding shipping costs, will be refunded as soon as possible, but within no more than 30 days of return shipment. The customer is responsible for the costs of return postage. Make sure that you pay the correct postage. Any underpaid postage costs will be deducted from your refund.

Yes. You are solely responsible for the costs of the return and shipping.
Please notify that you may return your order up to 30 days after receipt. After 30 days the sale is irrevocable.
We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. PURE BUXOM is not responsible for any item that is not returned in the manner set forth above.

Note: PURE BUXOM does not accept liability for returned goods. Pack and seal your return securely, in the original package if possible. It is recommended that you ship your return via a forwarder who will provide your package with a tracking number to ensure that it does not get lost.

Your refund will either be credited to the original purchaser’s credit card or payment and will exclude shipping costs. For faulty items we will pay the shipping costs.

Please be aware that it can take up to 30 days for the refund to appear in your account.

If the returned item has been received and checked, the cost of the item will be refunded as soon as possible, but within no more than 30 days of return shipment. We will credit the amount minus shipping costs from which you made the original payment.

Yes, you can exchange an order for another colour or size, provided it is available and in stock and as soon as we receive and accept the goods that you have returned. If the article is not in stock, we regret that it cannot be exchanged.

The first exchange is free; unfortunately we will charge you for the shipping costs for each subsequent exchange.

For exchanging sizes you do not have to pay the shipping costs. If you exchange the article once again or several times, you will be required to pay the shipping charges.

Please be assured that your personal information is kept private and considered as confidential information. 
To register at PURE BUXOM, we will need your name, invoice/delivery address and email address. When processing your online order we require your billing address, shipping address, telephone number, and card number and expiration date when paying with a credit card. If necessary, these details may be shared with a credit/debit reference agency to verify your order.

Please note that PURE BUXOM may use your contact details to inform you of the latest arrivals and new services via email. If you would prefer not to receive these updates, please inform us.
To read our Privacy Policy in full, please click here

Yes, of course. The articles you place on your wishlist will be saved there. Please be aware that the items will not be reserverd or put on hold for you.
In case you have subscribed for a re-stock alert, we cannot guarantee the item will still be available when you want to order the item. Everyone who has subscribed for a re-stock alert, will receive an e-mail, so better be quick.

You can enter the code in the check-out, and click on ‘Apply Coupon’.

Your order will be delivered in luxury silk bag.

Every article has a care label including washing instructions. If you have any questions, please feel free to contact us.

Yes, of course. Whenever you are logged on to our website, you can select ‘Newsletter Subscriptions’ in your account and change it. You can also unsubscribe from the newsletter by clicking on ‘click here to unsubscribe’ at the bottom of each newsletter.

PURE BUXOM has, just like physical shops, seasonal sales twice a year. When we have sale, there will be a red ‘SALE’ button at the top of the page. Please note that PURE BUXOM cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also we cannot guarantee that an item will still be available for purchase late in the season. We also have an online outlet, where you can find exclusive promotions and items from previous collections, the online outlet will be ‘open’ the entire year.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. PURE BUXOM uses cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. The use of cookies is an industry standard.

The PURE BUXOM website should obviously operate without problems. If an error does occur, or if something is not entirely clear, please let us know.

Do you have questions or do you need further assistance? Please contact us. We will be happy to help you!